Policies

Event

Please note that dates for all events are unconfirmed.

Postage

British Grand Prix and MotoGP event tickets will be sent out via a guaranteed delivery service. For all other events, tickets are sent via recorded delivery.

Credit Card Info

If you pay by credit card or debit card, the delivery address must be the same as your billing address the address your card is registered to. We apologise for any inconvenience this may cause. Please note we do not accept Diners credit cards. If you have a non UK credit card you must call 00 44 1869 350003 to book your tickets.

Credit Cards

Credit Card purchases are processed through the Protx and Bank of Scotland system. This provides a fully secure means of transferring your data and payment. ePDQ has security features which address the concerns of ecommerce via the Internet and which combine to make it many times more secure than the traditional uses of your credit card, such as telephone or mail order. To provide additional security the system undertakes the following checks:

Address Verification:

The address you give us is compared to the Credit Card companies' records.

Cardholder Verification:

Using the Card Security Code (CSC) printed on the back of the card on the signature strip, we check the validity of the card by sending the CSC and card number to the card issuer for verification. The CSC is never stored with the transaction and is not printed on receipts. We can be sure through this process that the customer has the card in their possession.

Information collected during transactions is maintained in the ePDQ database for accounting and billing purposes and is not released to third parties. For extra security, your credit card details are not retained on our servers any longer than is necessary for us to process your order. For this reason you must re-enter your card details each time you purchase anything from the site.

Cancellations and Returns

Refunds for tickets cannot be accepted.

We strongly advise all customers to check tickets thoroughly.

Please note that we do not accept liability for returned goods if you do not return them to us via a traceable service.

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